Refund and Return Policy
Thank you for shopping with Digital Seekers. We want you to love your purchase, but if you are not completely satisfied, we’re here to help. Please read our Refund and Return Policy below for details on how to return items and receive a refund or exchange.
1. Return Window
-
You may return most items within 30 days of receiving your order134.
-
Items must be returned in their original condition, unused, with all tags and packaging intact234.
2. Items Not Eligible for Return
-
Discounted or sale items are final sale and cannot be returned or exchanged3.
-
Certain products such as undergarments, personal care items, or custom orders may not be eligible for return due to hygiene or customization reasons13.
-
Items showing signs of wear, use, or damage not caused by shipping are not eligible for return34.
3. How to Initiate a Return
To start a return, please follow these steps:
-
Contact our customer support at supriyakashyap1768@gmail.com or reply to your order confirmation email with your order number and reason for return3.
-
We will provide you with a return authorization and instructions, including a prepaid shipping label if applicable34.
-
Pack the item securely and send it back using the provided label.
4. Refunds
-
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund34.
-
Approved refunds will be processed to your original payment method within 5–10 business days4.
-
If your return is rejected, we will notify you with the reason.
5. Exchanges
-
If you wish to exchange an item for a different size, color, or style, please indicate this when contacting customer support. Exchanges are subject to product availability34.
6. Return Shipping Costs
-
If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping costs13.
-
For all other returns, the customer is responsible for return shipping unless otherwise stated34.
7. Additional Information
-
If your return is lost or damaged in transit, please contact us immediately so we can assist you3.
-
For any further questions, please reach out to our customer support at supriyakashyap1768@gmail.com or 6284615733 .
This policy is designed to be clear, fair, and customer-friendly, ensuring you know exactly what to expect when shopping with us